E-COMMERCE VIRTUAL ASSISTANT

As an E-Commerce Virtual Assistant, you will play a crucial role in supporting our clients' online businesses by managing various aspects of their e-commerce operations. This is a remote position, allowing you to work from the comfort of your own home. If you are organized, detail-oriented, and possess a strong understanding of e-commerce platforms and practices, we encourage you to apply.

Product Management:
Uploading new products to e-commerce platforms, ensuring accurate and compelling product descriptions, images, and pricing.
Updating product information, stock levels, and availability.
Conducting regular audits to maintain accurate product listings and optimize searchability.

Order Processing and Customer Service:
Managing incoming orders, processing payments, and coordinating shipment logistics.
Responding to customer inquiries promptly and professionally, resolving issues or escalating as necessary.

Maintaining accurate records of customer interactions and transactions.

Inventory Management:
Monitoring inventory levels and coordinating with suppliers to ensure timely replenishment.
Conducting regular inventory audits to identify discrepancies and address stock-related issues.

Implementing effective inventory management strategies to minimize stockouts and excess inventory.

Website Maintenance:
Assisting with website updates, including uploading new content, images, and promotions.
Monitoring website performance, identifying and resolving technical issues or liaising with IT support.

Marketing Support:
Assisting with the execution of digital marketing campaigns, such as email marketing, social media promotions, and advertising.
Conducting market research to identify trends, competitor analysis, and customer preferences.

Generating reports on marketing campaign performance and providing insights for improvement.

KEY QUALIFICATIONS

Previous experience in e-commerce or related field is highly desirable.

Proficiency in e-commerce platforms such as Shopify, WooCommerce, Magento, or similar.

Strong computer skills and ability to quickly learn new software and tools.
Excellent written and verbal communication skills.

Detail-oriented with exceptional organizational abilities.

Customer service-oriented mindset with a proactive approach to problem-solving.

Ability to work independently, manage time effectively, and meet deadlines.

High-speed internet connection and a reliable computer or device for remote work

APPLY